WHAT IS WHATSAPP BUSINESS?
Another free WhatsApp version created for companies to use to interact with their clients is called WhatsApp Business. Since many people already have WhatsApp loaded on their phones, WhatsApp Business was created to allow those customers to contact their preferred businesses on the same platform to ask inquiries, place orders, and so on. The software may distribute the company’s most recent promotions and offers, among other things.
Business profile
On the standard WhatsApp, the user profile is rather basic. Basically, all you can add is your name, profile photo, status, and phone number. However, WhatsApp Business allows you to add a lot more, including:
- Business times.
- Website of the business.
- An individual message outlining your company.
- Your company’s name, address, and contact information.
- A profile photo This may, for instance, be a picture of what you offer or the emblem for your business.
Please take note that business accounts cannot be opened using personal names. Even so, WhatsApp has very tight rules on what words and characters may and cannot be used in your company name. If your company name includes your name, this might become quite difficult. To solve this issue, some original thinking is necessary.
Personally connect with customers
Customers like businesses that treat them personally, and messaging services like WhatsApp make this possible. The processing of orders and inquiries may be done more quickly by human people as opposed to automated bots. This might mean the difference between getting future repeat business from a consumer if you operate in a highly competitive company segment.
Highlight products and services
Additionally, you have the choice of creating a product catalog with WhatsApp Business. People may search the listings by sharing this catalog on social media. If customers wish to place an order, they may click a link to connect with the company over WhatsApp and begin the process.
